- Divert your existing practice number to your virtual healthcare receptionists full-time, or only when you require phone cover. You can divert your phones to us when your receptionist is on the phone, instead of diverting the caller to voicemail.
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Your virtual practice receptionist will answer incoming calls in your practice name.
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Personalised Fast Fact sheets enable your virtual practice receptionists to provide accurate information to your patients about your practice.
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If IdealReceptionist is unsure how to answer your patient's query, we will seek advice directly from you, the practitioner.
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Patient appointments can be booked directly into an electronic diary that we manage in conjunction with you, or, if you prefer, we can simply provide a call answering and message forwarding service. This is our entry level solution, an alternative to the diary management module.
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The electronic diary can be viewed by all practitioners remotely, via an online login.
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Messages are relayed to you via the methods you prefer: text message, email, diary message or phone call.
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Emergencies are communicated to you via the most appropriate means.
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Your virtual practice receptionists call patients on your waiting list whenever there is a cancellation.
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IdealReceptionist can send appointment reminders to your patients 24 hours prior to their appointment via text message, email or phone call.
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Out of hours messages are attended to by 10am the next working day.
- We can invoice and accept card payments on your behalf.
IdealReceptionist virtual practice reception service operates manned telephone lines Monday - Thursday 8am - 7.30pm & Friday 9am - 5.30pm and Saturday 9am - 12noon.
